Support

How can we help?

Most questions are answered below. If you can’t find what you need, get in touch — we read every message.

Frequently asked

How do I delete my account?

Sign in → tap your avatar (top right) → Edit profile → scroll to the bottom → tap “Delete account” and confirm. This permanently removes your profile, posts, connections, events, and messages. The action cannot be undone.

I can’t sign in / I forgot my password

If you signed up with Sign in with Apple or LinkedIn, use the same option on the sign-in screen. If you used email and password, tap “Forgot password?” on the sign-in screen — you’ll receive an email with a reset link. If you don’t see the email within a minute, check your spam folder.

How do I list my event?

Tap “+ Submit” on the Events page (or visit /submit-event). Submissions are reviewed by our team before going live — usually within 24 hours. Listings are free.

How do I verify my association membership?

Go to the association’s page (Network tab) and tap “Verify membership”. If you signed in with LinkedIn or have been admin-verified, your associations show as verified automatically. Otherwise an admin from the association can verify you directly.

How do I report inappropriate content or a user?

Tap the “⋯” menu on any profile or post → Report. Our moderation team reviews every report. Reports are confidential — the reported user is not told who reported them.

Does the app work offline?

Most of the app requires an internet connection to fetch the latest events, messages, and profiles. You’ll see a banner if you go offline.

How does the app use my camera and photos?

Only when you tap to attach a photo (in messages, posts, or your profile). We never access your camera or library in the background. You can revoke permission anytime in iOS Settings → Investigator Events.